Client Service and Sales

CampusStart DateTuition/Fees
MonctonJanuary 2024 (Blended Delivery) Domestic | International
Saint JohnSeptember 2024 (Blended Delivery) Domestic | International

Program Overview

The Client Service and Sales program appeals to those seeking a career in client service industries. With a focus on contact centres, students learn the cornerstone skills of customer service, communication, and sales techniques to build relationships with clients. Throughout this program, students acquire the interpersonal skills and best practices to build performance excellence and increase productivity. The program enables students to confidently interact with a team and identify one’s immediate and long-term impact as a business asset within various sectors (e.g., finance, insurance, telecommunications, and hospitality).  Students are introduced to supervisory skills and managerial principles to better prepare them for leadership opportunities. Emphasis is placed on developing and enhancing the required verbal and written communication skills to confidently engage clients, interact with internal and external stakeholders, and provide quality customer service. 
 
The Client Service and Sales program may be delivered through a combination of in-class and on-line instruction. Simulations and real-life examples may be used to support hands-on communication, sales, and keyboarding practice during the learning of "talk-tech-type" engagement with clients. Students develop the necessary technical skills to perform in a multi-faceted and fast-paced contact centre environment. Opportunities to visit a contact centre highlight industry’s commitment to this training and give a first-hand look at career possibilities.
 
A workplace experience at the end of the program provides students with exposure to a contact centre facility during which they learn about the operations of a contact centre, observe client service representatives in action, and relate their experience to their newly acquired knowledge and skills.  This experience also provides students with networking and relationship-building opportunities.


Duration

The requirements for this certificate program may be achieved within one (1) academic year of full-time study.


Admission Requirements

    Profile A

  • High School Diploma or Adult High School Diploma or GED Diploma of High School Equivalency or Essential Skills Achievement Pathway: Post-Secondary Entry High School Diploma

    NB Francophone High School Math Equivalencies
    International Student Admission Equivalencies


    Career Possibilities

    As a graduate of this program, you'll have a wide range of skills that can be applied in various service and sales business settings and that are valued by the contact centre industry. New Brunswick’s contact centre industry employs over 18,000 people and contributes over $1 billion to the NB economy.  The range of employers is vast, but you may be employed by government agencies, telecommunication, financial, insurance, logistics, and research companies.

    Find career possibilities related to this program in Career Coach.



    Specific Considerations

    Technology Requirements
    NBCC is a connected learning environment. All programs require a minimum specification, including access to the internet and a laptop. Your computer should meet your program technology requirements to ensure the software required for your program operates effectively. Free wifi is provided on all campuses.


    Areas of Study

    • Client service
    • Verbal and written communication
    • Sales processes and techniques
    • Interpersonal skills
    • Intercultural communication
    • Keyboarding skills
    • Word processing and spreadsheet applications
    • Business fundamentals
    • Contact centre operations
    • Supervision and leadership


    Program Courses

    Course curriculum for this program is still under development. Once the courses have been finalized, they will be posted here. Courses are subject to change.


    NOC Codes

    62010 - Retail sales supervisors
    62023 - Customer and information services supervisors
    64101 - Sales and account representatives - wholesale trade (non-technical)
    64312 - Airline ticket and service agents
    64400 - Customer services representatives - financial institutions
    64409 - Other customer and information services representatives


    Disclaimer: This web copy provides guidance to prospective students, applicants, current students, faculty and staff. Although advice is readily available on request, the responsibility for program selection ultimately rests with the student. Programs, admission requirements and other related information is subject to change.

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