Student Records

The Records department of the Registrar’s Office is responsible for ensuring the student academic career is documented appropriately and that students are only billed for the credits in which they are taking.

Changes to student enrolment at the College occur in the academic department through consultation between some combination of the student, their academic advisors and departmental leadership.  When a student’s enrolment changes, the academic department must send paperwork to the Registrar’s Office in order to effect changes to student billing. 

At busy times of the year, a student may change their course enrolment but may not see their billing update as the academic department and Record’s department work together to ensure students are on both the correct academic and financial billing plan. 

We strive to serve students and academic departments in providing quality and timely experience during their time at NBCC.   

Hours of Service

Our Record Specialist can be found inside the student services areas on most campuses, our front facing hours are as follows:

Monday - Friday - 8:15 a.m. – 2:00 p.m.

Note: During the first two weeks of the Fall and Winter terms, hours are extended until 4:00 p.m. Closed for all major statutory holidays.

Questions and Answers

Where do I find the Academic Calendar?

Please see the academic calendar page for important academic dates. 

How do I update my personal information and consent for disclosure in Student Self-Service?

Please refer to Student Self-Service for details.

How do I withdraw from NBCC?

The first step to withdrawing from NBCC is to meet with your academic department.

Refer to Student-Initiated Withdrawal from NBCC or an Individual Course for more details.

How do I withdraw from a course?

Withdrawing from a course should start with a conversation with your instructor or coordinating instructor.

Refer to Student-Initiated Withdrawal from NBCC or an Individual Course for more details.

When will I get my Letter of Completion?

Letters of Completion are sent to students automatically no later than 21 days after the last day of classes in your program.  You do not need to request these forms.

Your Letters of Completion will be emailed to your preferred email account as soon as they are available.

How do I get a Confirmation of Enrolment (CoE)?

Students can request an official Confirmation of Enrolment from the Document Request website.  It is important to note that international students do NOT need the CoE for travel purposes.

Refer to the NBCC International Student Travel Guide for more details about travelling to Canada and travel support letters.

What is registration and when do I do it?

Students at NBCC have to register once each year to let us know you intend to attend.  When you register it informs our academic staff to enrol you in courses.  Registration is mandatory, and failure to do so will mean you forfeit your seat in the program and your confirmation deposit.

Refer to Online Registration for more details.

Where do I find the Request for Refund form?

Students can request refunds of their tuition and fees before the deadline.  Confirmation fees are non-refundable.  

Refer to Refunds for more details.

I am receiving a loan, but it says NBCC needs to confirm my enrolment, what happens next?

In the week or two leading up to each term, academic staff will enrol you in your courses.  Only once this has been completed, the Registrar’s Office will be able to confirm your enrolment for Student Loan purposes.  This is normally completed by the first week of class.

NBCC will automatically adjust your loan amounts to take any amount owed for tuition and fees.  After that, any remaining amount will be deposited into your bank account directly by the National or Provincial Student Loan agency.  This normally occurs within 1-2 weeks of the first day of class, but in some cases will take longer.

I am a sponsored student, what do I need to do?

Students who are having their tuition and fees paid for by a sponsor or funding agency, an employer, or a First Nations must submit a completed NBCC Sponsored Student Financial Information form (pdf) before their program/course start to have their sponsor invoiced. Completed forms are to be forwarded to studentrecords@nbcc.ca.

Once received, the Registrar’s Office will process the form and forward them for invoicing.  It is normal for student accounts to show balances owed for long periods of time – rest assured you will not incur late penalties.   NBCC is working with your sponsors and funders to reconcile your accounts and you can focus on your studies.  Happy learning!

How do I know how much I owe NBCC?

Student accounts can be viewed in Student Self-Service.  Charges for each term are applied roughly 4 weeks prior to each term - if charges are not displayed, students taking a full-time course load can use the tuition and fees schedule to determine their estimated charges. 

I’m ready to pay but need to opt out of insurance, how do I do that?

Students with proof of health and dental insurance can opt-out online.  For international students who have Medicare coverage and are looking to opt-out of GuardMe insurance, visit the Guard Me website for more details.

How do I submit a Program Information Form (PIF) for completion?

Prior to sending the PIF form to NBCC, be sure to complete  “section A” of the form.  Any form without that completed will be returned as we will not have the necessary information we require to validate your identity and program enrolment.

Send the form to studentrecords@nbcc.ca. Forms are normally processing within 5 business days however may take longer during summer vacation periods.

How can I be re-admitted?

For students who have been previously enrolled in a program at NBCC and are looking to return to that same program, you must use the Enrolment change application to be re-admitted.  Re-admission in a program is subject to space available in any given term.