Administrative Professional: Health Services

CampusStart DateTuition/Fees
MonctonSeptember 2022 (Blended Delivery) Domestic | International
Fredericton September 2022 (Blended Delivery) Domestic | International
Saint JohnSeptember 2022 (Blended Delivery) Domestic | International

Program Overview

Administrative professionals are valued members of the healthcare community. They are detail-oriented individuals who use their enhanced communication skills to work with patients and hospital staff. This program builds upon the core skills learned in the Administrative Professional program. You'll learn medical software systems as well as medical terminology, standards, and practices. Our training and workplace experience will also provide you with expert problem solving and interpersonal skills to get you job ready. Medical administrative professionals are in high demand as hospitals need support to manage workflow and boost business efficiency.


The requirements for this certificate may be achieved within one and one-half academic years of full-time study.

Admission Requirements

    Profile A

  • High School Diploma or Adult High School Diploma or GED Diploma of High School Equivalency or Essential Skills Achievement Pathway: Post-Secondary Entry High School Diploma

    NB Francophone High School Math Equivalencies
    International Student Admission Equivalencies

    Career Possibilities

    On top of having great office administration skills, you will have the ability to administer processes specific to the medical community. You'll be ready to work in medical offices, hospital administrative services and other ancillary services that support the health care environment.

    Find career possibilities related to this program in Career Coach.

    Specific Considerations

    Successful delivery of the Administrative Professional: Health Services program requires an effective working relationship with the local health care community.

    Technology Requirements
    NBCC is a connected learning environment. All programs require a minimum specification, including access to the internet and a laptop. Your computer should meet your program technology requirements to ensure the software required for your program operates effectively. Free wifi is provided on all campuses.

    Please note that some textbook instruction for program courses is written for PC systems and students with MAC devices may not be able to follow this instruction step-by-step.

    Program Courses

    Courses are subject to change.

    This course is designed to provide students with the fundamental knowledge and skill to write clear, concise, and coherent sentences and paragraphs.

    This course provides learners with the knowledge and skills to manage meetings from an Administrative Professional perspective. Students learn the skills required to write efficient, effective, and professional meeting documentation. It focuses on the tools and techniques used to plan meetings as well as to write and distribute meeting agendas, minutes, and action items.


    • COMM1251B
    • SAAL1215G

    This course introduces a structured approach to writing business messages for emails, memos, letters, and other documents. Students will apply the stages of the writing process to business writing (prewriting, writing and revising). They will research, prepare, format, draft, proofread and edit a series of documents commonly used in business writing.


      This course presents a basic accounting framework, concepts, and principles by journalizing, posting and preparing financial statements. It provides a balance between theory and practical application and stresses the need for attention to detail, confidentiality and ethics

      Students who have successfully completed all three continuing education courses - GACG1000, GACG 1001 and GACG 1002 - may apply for equivalency for GACG 1047.

      Keyboarding is useful for those who regularly do text or data input and who wish to develop efficiency in use of the equipment. This skill is essential for those preparing for a career in which the use of software packages is a major component of their work.

      This course has been designed to allow the student to express communication basics such as asking for help, reciting letters and numbers, and talking about time and dates. The course will allow students to acquire the basic grammar rules and familiarity with the gender of nouns.

      This course will introduce students to Canadian taxation system and how to complete of basic personal income tax returns in accordance with provisions of the Income Tax Act.

      In this course students will learn to analyse a business situation and decide what tasks need to be done. They will determine how mathematics can help with these tasks, perform the particular computations necessary and communicate the results in an appropriate format. Emphasis is placed on estimating answers as a means of checking the accuracy and the reasonableness of the results.

      This course introduces the concept of web development and provides the student with the knowledge to develop a well-designed Web site through the use of HTML and CSS.

      In this course you will prepare the various forms that are completed by the Health Unit Coordinator, including the processes involved in assembling a chart at admission, processing a chart at discharge and maintaining patient charts. You will develop skill at transcribing physicians’ orders. You will also become familiar with other members of the health care team and their roles.


      • TERM1017

      Students complete a comprehensive medical office simulation exercise which requires them to develop sound decision-making and critical thinking skills. The simulation serves as a capstone project to integrate learning from several courses.


      • SAAL1216
      • SAAL1220G
      • TERM1017
      • SECR1011G
      • RMGD1004F
      • TTTT1014J
      • GACG1047

      This course provides the students with the opportunity to complement their academic studies with related work experience. Students are expected to follow the work schedule of the practicum host.

      This course is designed to provide students with the skills and abilities to effectively perform office operations and foster a culture of quality customer service.

      Learners are challenged to apply human relations and interpersonal communications theory to workplace-based and real life situations. They use a problem solving perspective in suggesting and carrying out appropriate communication strategies and techniques.

      This course will introduce students to job search techniques.

      This course provides an introduction to the meaning of community service.  Students learn how community service can enhance a student’s educational experience, personal growth, employability, and civic responsibility. Students participate in one day of volunteering to enhance their understanding of civic responsibility and to help the New Brunswick Community College realize its vision of transforming lives and communities. 

      This course provides learners with the knowledge and skill to contribute to the implementation and maintenance of a social media strategy. Students explore a range of existing and emerging social media platforms as well as their influence on the development of an organization’s social media strategy. They examine the components of the social media strategy as well as the tools and techniques used to implement and maintain it. Students employ these tools and techniques to write, post, monitor, and manage social media content.


      • COMM1251B

      This course deals with procedures for the internal management of hard copy records as well as electronic information. The preparation of documents for distribution electronically and through the mail is covered.

      This course introduces students to a computerized accounting software program. It will provide students with experience in maintaining computerized accounting records using accounting software. Transactions using the general, payable, receivable and payroll modules will be covered.


        Students taking this course learn to apply basic techniques of design to produce such publications as booklets, newsletters, brochures and flyers.

        Students will become familiar with a hospital patient medical information management system. They will have an opportunity in a lab setting to practice entering a variety of common orders.


        • OMGB1000H

        This course builds on the skills of Computerized Accounting. Students set up company data in various modules, process various transactions, adjustments, reconciliations and prepare month end and year end financial reports.


        • SAAL1020

        This course is designed to teach students the fundamental features and functions of word processing software and document formatting to enable them to produce quality business documentation.


        • KSSC1007E

        In this course advanced formats and word processing features will be used to enhance student-created documents. The students will continue to develop their keyboarding speed and accuracy.


        • SAAL1215G

        Students taking this course learn basic database concepts including creation of tables, queries, forms, and reports.

        This course is designed to provide students with the knowledge and skill to create customized forms, reports and macros.


        • SAAL1217

        This course introduces students to spreadsheet software. They create spreadsheets and develop various formulas and functions to highlight the software’s forecasting abilities. Students learn to prepare charts and graphs.

        This course builds on the basic spreadsheet skills and examines more advanced software functionality. Among the areas covered are the creation and management of tables and charts, the manipulation of multiple worksheets and workbooks, and various advanced functions.


          Students taking this course will prepare slide presentations using a variety of techniques. They will learn to manipulate text, graphics, drawings and charts to increase the effectiveness of their presentation.

          In this course, students apply operating system and application features/functions as well as file management practices to enhance proficiency in a computer-based environment.

          This course introduces students to the busy environment of the medical or health-related office, to the skills required of health care personnel, and to the administrative routine of a high-tech health care office. Legal and moral requirements for confidentiality are stressed. Students will build upon their knowledge of office practices and apply that knowledge to a medical office setting. Students will be introduced to many of the processes and forms encountered in serving the needs of patients, government agencies, physicians and other health-care professionals.


          • SAAL1215G
          • RMGD1004F
          • OMGB1016B

          This course is designed to provide students with the knowledge and skill to process medical billing and reconciliation statements. Students become familiar with the New Brunswick Physician’s manual as a resource for determining coverage status and compiling the required documentation.

          A safe and healthy workplace is the responsibility of the employer and the employee. This course introduces students to the importance of working safely and addresses how employers and employees can control the hazards and risks associated with the workplace. Students will also learn about the roles and responsibilities of key stakeholders including WorkSafeNB, the employer and the employee in ensuring workplaces are safe.

          This course inspires students to consider the concept of global citizenship in social, political, cultural and professional contexts. This course challenges students to actualize and understand their responsibilities as global citizens by identifying ways in which they can actively participate in their local and extended communities.

          Medical office personnel must be knowledgeable about body structure and systems vocabulary, in order to work with other health care professionals, maintain patient records and bill services appropriately. This course enables the student to recognize medical prefixes, suffixes and roots, as well as commonly used medical abbreviations and symbols.

          Medical office personnel must be knowledgeable about pharmacology and other specialty areas of medicine, in order to transcribe accurately, work with other health care professionals, handle patient charts and bill appropriately. This course will enable the student to broaden their understanding of these concepts.


          • TERM1009

          This course gives students practice in transcribing documents generated in the medical office. It incorporates the students’ previously obtained keyboarding skills; their knowledge of medical terminology, anatomy, physiology and grammar; and their effective listening skills. The students are encouraged to proofread meticulously and to use medical reference books to ensure accuracy in spelling and correctness in meaning. Legality, confidentiality and accuracy are emphasized in all documents


          • TERM1009
          • TERM1017
          • SAAL1215G

          This course gives students the opportunity to develop the skills necessary for transcription of various types of documents. They will apply the rules of spelling, grammar, and punctuation, and make use of reference manuals, as necessary, to produce accurate, properly formatted business and technical reports. Students will practise good proofreading and editing of transcribed documents.


          • SAAL1215G
          • KSSC1007E

          This course prepares students to deliver extemporaneous and impromptu presentations of various lengths and purposes.

          NOC Codes

          1241 - Administrative assistants
          1243 - Medical administrative assistants
          1411 - General office support workers
          1422 - Data entry clerks
          1432 - Payroll administrators

          Articulation Agreements

          Institution: St. Stephen's University
          Articulation Period:
          Information: All one and two year NBCC programs will be recognized as approved programs of study within SSU's Bachelor of International Studies (BIS) program.

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