Administrative Professional: Health Services

CampusStart DateTuition/Fees
Fredericton September 2020 Domestic | International
MonctonSeptember 2020 Domestic | International

Program Overview

Administrative professionals are valued members of the healthcare community. They are detail-oriented individuals who use their enhanced communication skills to work with patients and hospital staff. This program builds upon the core skills learned in the Administrative Professional program. You'll learn medical software systems as well as medical terminology, standards, and practices. Our training and workplace experience will also provide you with expert problem solving and interpersonal skills to get you job ready. Medical administrative professionals are in high demand as hospitals need support to manage workflow and boost business efficiency.


The requirements for this certificate may be achieved within one and one-half academic years of full-time study.

Admission Requirements

    Profile A

  • High School Diploma or Adult High School Diploma or GED Diploma of High School Equivalency or Essential Skills Achievement Pathway College Entry High School Diploma

    (NB Francophone High School Math Equivalencies)

    Career Possibilities

    On top of having great office administration skills, you will have the ability to administer processes specific to the medical community. You'll be ready to work in medical offices, hospital administrative services and other ancillary services that support the health care environment.

    Find career possibilities related to this program in Career Coach.

    Specific Considerations

    The Administrative Professional: Health Services program is a "Learning Integrated Virtually Everywhere" (L.I.V.E) program that requires the use of a notebook computer as part of the learning experience. Your notebook computer should meet minimum technical specifications to ensure the software required for your program operates effectively. See here for more information: L.I.V.E. (Learning Integrated Virtually Everywhere).

    Please note that some textbook instruction for program courses is written for PC systems and students with MAC devices may not be able to follow this instruction step-by-step.

    Successful delivery of the Administrative Professional: Health Services program requires an effective working relationship with the local health care community.

    Program Courses

    Courses are subject to change.

    In this course, students will be introduced to the basic formats and principles of business communications. It will examine audience, purpose and message and its impact on style and tone.

    This course is designed to provide students with the fundamental knowledge and skill to write clear, concise, and coherent sentences and paragraphs.

    This course provides learners with the knowledge and skills to manage meetings from an Administrative Professional perspective. Students learn the skills required to write efficient, effective, and professional meeting documentation. It focuses on the tools and techniques used to plan meetings as well as to write and distribute meeting agendas, minutes, and action items.


    • COMM1251B
    • SAAL1215G

    This course presents a basic accounting framework, concepts, and principles by journalizing, posting and preparing financial statements. It provides a balance between theory and practical application and stresses the need for attention to detail, confidentiality and ethics

    Students who have successfully completed all three continuing education courses - GACG1000, GACG 1001 and GACG 1002 - may apply for equivalency for GACG 1047.

    Keyboarding is useful for those who regularly do text or data input and who wish to develop efficiency in use of the equipment. This skill is essential for those preparing for a career in which the use of software packages is a major component of their work.

    In this course students will learn to analyse a business situation and decide what tasks need to be done. They will determine how mathematics can help with these tasks, perform the particular computations necessary and communicate the results in an appropriate format. Emphasis is placed on estimating answers as a means of checking the accuracy and the reasonableness of the results.

    In this course you will prepare the various forms that are completed by the Health Unit Coordinator, including the processes involved in assembling a chart at admission, processing a chart at discharge and maintaining patient charts. You will develop skill at transcribing physicians’ orders. You will also become familiar with other members of the health care team and their roles.


    • TERM1009
    • TERM1017

    Students complete a comprehensive medical office simulation exercise which requires them to develop sound decision-making and critical thinking skills. The simulation serves as a capstone project to integrate learning from several courses.


    • SAAL1216
    • SAAL1220G
    • TERM1017
    • SECR1011G
    • RMGD1004F
    • TTTT1014J
    • GACG1047

    This course provides the students with the opportunity to complement their academic studies with related work experience. Students are expected to follow the work schedule of the practicum host.

    This course is designed to provide students with the skills and abilities to effectively perform office operations and foster a culture of quality costumer service.

    Participants are challenged to apply human relations and interpersonal communications theory to workplace-based and real life situations. They use a problem solving perspective in suggesting and carrying out appropriate communication strategies and techniques.

    This course will introduce students to job search techniques.

    This course provides an introduction to the meaning of community service.  Students learn how community service can enhance a student’s educational experience, personal growth, employability, and civic responsibility. Students participate in one day of volunteering to enhance their understanding of civic responsibility and to help the New Brunswick Community College realize its vision of transforming lives and communities. 

    This course deals with procedures for the internal management of hard copy records as well as electronic information. The preparation of documents for distribution electronically and through the mail is covered.

    This course introduces students to a computerized accounting software program. It will provide students with experience in maintaining computerized accounting records using accounting software. Transactions using the general, payable, receivable and payroll modules will be covered.


      This course is designed to teach students the fundamental features and functions of word processing software and document formatting to enable them to produce quality business documentation.


      • KSSC1007E

      In this course advanced formats and word processing features will be used to enhance student-created documents. The students will continue to develop their keyboarding speed and accuracy.


      • SAAL1215G

      Students taking this course learn basic database concepts including creation of tables, queries, forms, and reports.

      This course introduces students to spreadsheet software. They create spreadsheets and develop various formulas and functions to highlight the software’s forecasting abilities. Students learn to prepare charts and graphs.

      This course builds on the basic spreadsheet skills and examines more advanced software functionality. Among the areas covered are the creation and management of tables and charts, the manipulation of multiple worksheets and workbooks, and various advanced functions.


        In this course, students apply operating system and application features/functions as well as file management practices to enhance proficiency in a computer-based environment.

        This course introduces students to the busy environment of the medical or health-related office, to the skills required of health care personnel, and to the administrative routine of a high-tech health care office. Legal and moral requirements for confidentiality are stressed. Students will build upon their knowledge of office practices and apply that knowledge to a medical office setting. Students will be introduced to many of the processes and forms encountered in serving the needs of patients, government agencies, physicians and other health-care professionals.


        • SAAL1215G
        • RMGD1004F
        • OMGB1016B

        A safe and healthy workplace is the responsibility of the employer and the employee. This course introduces students to the importance of working safely and addresses how employers and employees can control the hazards and risks associated with the workplace. Students will also learn about the roles and responsibilities of key stakeholders including WorkSafeNB, the employer and the employee in ensuring workplaces are safe.

        Medical office personnel must be knowledgeable about body structure and systems vocabulary, in order to work with other health care professionals, maintain patient records and bill services appropriately. This course enables the student to recognize medical prefixes, suffixes and roots, as well as commonly used medical abbreviations and symbols.

        Medical office personnel must be knowledgeable about pharmacology and other specialty areas of medicine, in order to transcribe accurately, work with other health care professionals, handle patient charts and bill appropriately. This course will enable the student to broaden their understanding of these concepts.


        • TERM1009

        This course gives students practice in transcribing documents generated in the medical office. It incorporates the students’ previously obtained keyboarding skills; their knowledge of medical terminology, anatomy, physiology and grammar; and their effective listening skills. The students are encouraged to proofread meticulously and to use medical reference books to ensure accuracy in spelling and correctness in meaning. Legality, confidentiality and accuracy are emphasized in all documents


        • TERM1009
        • TERM1017
        • SAAL1215G

        NOC Codes

        1241 - Administrative assistants
        1243 - Medical administrative assistants
        1411 - General office support workers
        1422 - Data entry clerks
        1432 - Payroll administrators

        Disclaimer: This web copy provides guidance to prospective students, applicants, current students, faculty and staff. Although advice is readily available on request, the responsibility for program selection ultimately rests with the student. Programs, admission requirements and other related information is subject to change.

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