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Hotel and Restaurant Operations

CampusStart DateTuition/Fees
St. AndrewsSeptember 2020 Domestic | International

Program Overview

The Hotel and Restaurant industry is a perfect fit for those who enjoy fast-paced work environments. With our training, you’ll learn best practices in hotel, food and beverage, and kitchen operations, where the focus is on practical experience. You’ll also learn skills in communication, technology, teamwork, environmental ethics, personal development, project and time management, workplace safety, global issues, and problem solving. Luxury and leisure are always in style; exciting opportunities in the Hotel and Restaurant industry await you.


Duration

The requirements for this certificate program may be achieved within one academic year of full-time study.


Admission Requirements

    Profile A

  • High School Diploma or Adult High School Diploma or GED Diploma of High School Equivalency

    (NB Francophone High School Math Equivalencies)


    Career Possibilities

    The Hotel and Restaurant Operations program will prepare you for employment in hotels, restaurants, resorts, catering companies, hospitality supply companies, convention centres and beverage operations. Typical positions include hotel or restaurant cook, food server, front office attendant, catering services and convention services. With hard work and a willingness to relocate, entry-level jobs can lead to supervisory and management positions.

    Find career possibilities related to this program in Career Coach.


    Specific Considerations

    Participating in regional conferences and events, students have the opportunity to network, work with industry partners and assist with event planning. In the past, students have participated in the Tourism Industry Association of Canada annual conference, Fundy Food Festival, Indulge, the Olympics, and the State of the Province Premier's Address. Students gain valuable experience and contacts by managing and working events. Upon completion of the program, graduates have WHMIS (Workplace Hazardous Materials Information System) training, Smart Serve certification (Responsible Beverage Service), and National Food Safety Training.


    Program Courses

    This year's courses are still under development. Showing 2019's courses for reference.

    In this course, students are introduced to all areas of the professional kitchen. The learner will gain an understanding of the importance of various cooking techniques as they apply to food preparation and service.

    Prerequisites:

    • HSHA1015C

    In this course, students will receive and control inventory as well as prepare and deliver food for various meals from a professional kitchen. The learner will exhibit and apply knowledge of the various menu styles and the food production as it impacts the overall success of the food service operation.

    In this course students build (and present) a framework for a business and the plan they propose for executing the business concept.  Students work in teams to create an entrepreneurial venture using the hospitality and tourism skills they have acquired.  They are provided a small budget to work with and use the proceeds to benefit the community.  The course ties their skills to service learning and community leadership.  
     

    Restaurant Service & Supervision provides an introduction to the role of a supervisor as a trainer and team leader in a food and beverage operation. Food and beverage supervisors are responsible for the daily operations of businesses that prepare and serve food and drinks to customers such as restaurants, resorts, hotels, hospitals and banquet halls. They oversee issues pertaining quality control, staff management, inventory, health and safety regulations and customer service.  In this course, the learner will carry out supervisory duties such as scheduling, food and beverage costing, and supervision of service and events.

    Fundamental Bar Service provides students with the basic knowledge and skills required to plan, purchase and tend bar for an event. Emphasis is placed on the practical aspects of bar set-up, management and inventory control. Students also have the opportunity to apply what they learned by ensuring responsible beverage service.

    Prerequisites:

    • HOIT1019

    Students are introduced to the basics of restaurant and banquet service. The learners apply table etiquette, prepare proper table/place settings and integrate food and beverage service skills in a real dining environment.  Students acquire the basic skills and understanding of how functions are planned, organized, facilitated and executed. Emphasis is placed on participating in convention and banquet set-up and developing service skills in a variety of functions.

    Students participate in an industry operation where they apply and assess their learning. The student is required to document this experience on a daily basis in a reflective journal and compare their experiences to those encountered during Practicum 1. This journal is shared with the student’s faculty facilitator.

    Rooms division is the hub of the hotel’s activity and therefore essential to the success of a hotel’s operations. Departments within rooms division include the following: front office, reservations, housekeeping, auditing, concierge, guest services, security/loss prevention, and communications.

    Fundamentals of Rooms Division focuses on lodging operations and hospitality fundamentals. In this course, students explore the various departments involved in rooms divisions, including their processes and interconnections. This course includes the opportunity to work with a property management system.

    Revenue management is the practice of analyzing data as a means to predict consumer demand and optimize revenue. This multifaceted approach leverages records such as market segmentation, historical demand and displacement as a means for businesses to make proactive, data-driven decisions. This strategy is emerging as a critical pathway to commercial success, especially in the hospitality industry. 
     
    Hotel and Restaurant Revenue Management explores revenue growth. Students learn which reports provide the best insights, effective analytical strategies and how to employ revenue management tools. In addition, students examine the functions of a revenue manager within both hotel and food service sectors.

    This course provides an understanding of the importance of housekeeping department to the overall success of the hospitality operation, namely the daily cleaning and tidying of all the hotel bedrooms and any public areas.
    Participants examine the skills required for planning, organizing, facilitating and executing the daily housekeeping responsibilities, with emphasis on the practical application of cleaning guest rooms and public spaces.

    This course builds on the analytical skills the students have acquired to date relating to rooms management, technology, food and beverage controls. They are challenged to analyze the factors that the hotelier and restauranteur considers in building and maintaining a successful operation.

    This course is delivered on a seminar basis over a day and a half or can be taken on-line. This external certification allows the graduate to serve alcohol anywhere in Canada. The focus is on serving alcoholic beverages responsibly and within the confines of the Liquor License Act of NB.

    Today, a key component of a successful hospitality operation is their effective use of social media and an appreciation for its relationship to marketing and reputation. Social media allows consumers to leave instant feedback anywhere in the world, so it is important hotel and restaurants know how best to respond and manage their public communications.

    In this course, students will explore how a focused approach to social media and embracing modern technology can result in a stronger brand, greater public relations and encourage guest loyalty.
     

    Bartending is an effective combination of art, science and technique, applied to create the right drink for the customer. In recent years, bartending has emerged as an important part of the hospitality industry.

    This course examines the roles of beverage personnel and teaches students how to operate a bar. Students explore mixology, from a historical perspective through to current trends. They establish a familiarity with wine language, characteristics and production. In addition, they gain knowledge and competency in beer literacy. Emphasis is placed on proper service theory and techniques.

    Prerequisites:

    • FBSR1050A

    The learners in this course will be introduced to all areas of health and safety required in the hotel and restaurant business as outlined by national standards.

    This course provides an introduction to the meaning of community service.  Students learn how community service can enhance a student’s educational experience, personal growth, employability, and civic responsibility. Students participate in one day of volunteering to enhance their understanding of civic responsibility and to help the New Brunswick Community College realize its vision of transforming lives and communities. 

    In this course, students focus on applying communication skills in reading, writing, speaking, document use, and critical thinking to make occupation-specific communication effective and efficient while developing computer-related skills necessary to be successful in college and on the job.
     
     

    In this course, students focus on acquiring job search skills to gain a work-term placement as well as employment while also, developing interpersonal communication skills needed to grow their career.
     

    A safe and healthy workplace is the responsibility of the employer and the employee. This course introduces students to the importance of working safely and addresses how employers and employees can control the hazards and risks associated with the workplace. Students will also learn about the roles and responsibilities of key stakeholders including WorkSafeNB, the employer and the employee in ensuring workplaces are safe.

    NFSTP is a comprehensive review of food safety issues and safe food handling practices, including:
    • Food Safety Hazards (Parts I and II)
    • Facilities and Equipment Design
    • Control of Hazards Following the Flow of Food
    • Sanitation and Pest Control
    • Employee and Visitor Issues


    NOC Codes

    1226 - Conference and event planners
    6311 - Food service supervisors
    6313 - Accommodation, travel, tourism and related services supervisors
    6511 - Maîtres d'hôtel and hosts/hostesses
    6525 - Hotel front desk clerks
    6721 - Support occupations in accommodation, travel and facilities set-up services


    Accreditations

    Organization: SMART+ Premium- Tourism HR Canada
    Accreditation Period:
    Information: SMART+ Premium is a 5 year accreditation awarded by Tourism HR Canada 


    External Certifications

    Hotel and Restaurant Operations graduates may have an opportunity to acquire the following external certifications upon meeting the external agencies certification requirements and paying any required fees to the external agency:

    Institution: National Food Safety Training Program
    External Certification: National Food Safety Training Program National Certification
    Information: NFSTP covers: Food Safety Hazards, Facilities and Equipment Design, Sanitation and Pest Control, Employee and Visitor issues, Control of Hazards, Following the Flow of Food


    Disclaimer: This web copy provides guidance to prospective students, applicants, current students, faculty and staff. Although advice is readily available on request, the responsibility for program selection ultimately rests with the student. Programs, admission requirements and other related information is subject to change.

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