The Rooms Division Manager is responsible for managing and overseeing the general operation of the Front Office (i.e. Reception, Reservations, Concierge, Housekeeping Department, Switchboard and Night Management). In collaboration with their team, the Rooms Division Manager must ensure positive guest experiences and overall satisfaction.
Rooms Division Management examines the roles, responsibilities, and importance of communication as the manager. In this course, students explore topics related to rooms division management including trends, inventory management, budgeting, lodging operations, and customer service strategies.