Administrative Professional: Health Services

CampusStart DateTuition/Fees
MiramichiSeptember 2024 (Blended Delivery) Domestic | International
Saint JohnSeptember 2024 (Blended Delivery) Domestic | International
MonctonSeptember 2024 (Blended Delivery) Domestic | International
Fredericton September 2024 (Blended Delivery) Domestic | International
Saint JohnJanuary 2025 (Blended Delivery) Domestic | International

Program Overview

Administrative professionals are valued members of the healthcare community. They are detail-oriented individuals who use their enhanced communication skills to work with patients and hospital staff. This program builds upon the core skills learned in the Administrative Professional program. You'll learn medical software systems as well as medical terminology, standards, and practices. Our training and workplace experience will also provide you with expert problem solving and interpersonal skills to get you job ready. Medical administrative professionals are in high demand as hospitals need support to manage workflow and boost business efficiency.

Important Note:

The Winter (January) intake for Administrative Professional: Health Services is an accelerated delivery, where students continue to be engaged in full-time study for four (4) consecutive 15-week terms (Winter, Spring/Summer, Fall and Winter).


The requirements for this diploma program may be achieved within two (2) academic years of full-time study.

Admission Requirements

    Profile A

  • High School Diploma or Adult High School Diploma or GED Diploma of High School Equivalency or Essential Skills Achievement Pathway: Post-Secondary Entry High School Diploma

    NB Francophone High School Math Equivalencies
    International Student Admission Equivalencies

    Career Possibilities

    On top of having great office administration skills, you will have the ability to administer processes specific to the medical community. You'll be ready to work in medical offices, hospital administrative services and other ancillary services that support the health care environment.

    Find career possibilities related to this program in Career Coach.

    Specific Considerations

    Successful delivery of the Administrative Professional: Health Services program requires an effective working relationship with the local health care community.

    Technology Requirements
    NBCC is a connected learning environment. All programs require a minimum specification, including access to the internet and a laptop. Your computer should meet your program technology requirements to ensure the software required for your program operates effectively. Free wifi is provided on all campuses.

    Please note that some textbook instruction for program courses is written for PC systems and students with MAC devices may not be able to follow this instruction step-by-step.

    Areas of Study

    • Healthcare Administrative Support
    • Healthcare Operations
    • Healthcare Software Systems
    • Medical Terminology
    • Medical Transcription
    • Medical Billing
    • Business Communications
    • Accounting – Manual and Computerized
    • Document Formatting and Word Processing
    • Computer Applications
    • Spreadsheets
    • Records and Database Management
    • Patient Service

    Program Courses

    Courses are subject to change.

    This course is designed to build on the skills needed to write clear and concise sentences and paragraphs. Focus is placed on applying the parts of speech, grammar, sentence patterns, sentence and paragraph structure, punctuation, and capitalization. Emphasis is also placed on writing for specific audiences, using various styles to achieve a purpose, and applying the stages of the writing process.

    This course is designed to develop a structured approach to writing business messages. Focus is placed on applying the stages of the writing process (prewriting, writing, and revising) for emails, memos, letters, and other business messages and documents.


    • COMM1276A

    ​This course is designed to develop the knowledge required to record financial transactions for the complete accounting cycle. Focus is placed on bookkeeping for the service industry.

    This course is designed to develop arithmetic and algebraic skills needed to perform business-related math calculations. Focus is placed on analyzing business and financial problems, determining what calculations need to be performed, and completing the necessary calculations. Calculations include sales tax, discounts, and simple interest.

    This course is designed to develop the knowledge and skills to effectively support a wide variety of office operations. Focus is placed on practicing telephone techniques, managing schedules, and planning, documenting, and executing meetings. Learners explore methods and techniques for providing quality client service and demonstrate professionalism in a business environment.


    • COMM1276A
    • SAAL1866A

    This course is designed to provide an overview of the hospital environment. Emphasis is placed on explaining hospital emergency codes and procedures, examining hospital policies, and managing administrative tasks, including various hospital forms, patient flow, and bed management procedures.


    • TERM1053A

    This course is designed to introduce the procedures needed to support the daily operations of a hospital nursing unit. Emphasis is placed on assembling and maintaining patient charts, processing physician orders, and related administrative tasks.


    • OMGB1028A
    • TERM1053A

    This course is designed to simulate a hospital nursing unit and a physician’s office environment. Emphasis is placed on utilizing the knowledge, tools, and skills developed in previous courses to complete a variety of complex tasks, applying sound decision-making and critical thinking skills. 


    • TTTT1039A

    This course is designed to allow the learner to work independently in an industry setting related to their field of study. Learners are expected to follow the work schedule of the practicum host. The duration of this practicum is six (6) weeks.

    This course provides an introduction to the meaning of community service.  Students learn how community service can enhance a student’s educational experience, personal growth, employability, and civic responsibility. Students participate in one day of volunteering to enhance their understanding of civic responsibility and to help the New Brunswick Community College realize its vision of transforming lives and communities.

    This course is designed to develop interpersonal communication skills required by administrative professionals. Focus is placed on self-awareness, motivation, time management, team participation, and problem-solving skills in the workplace.

    This course is designed to develop job search techniques, create job search documents, and enhance interviewing and networking skills.  Learners also examine employment standards and rights.


    • COMM1276A
    • SAAL1866A

    This course is designed to apply procedures for the management of hard copy and electronic records. Focus is placed on the application of international filing rules and best practices for handling incoming and outgoing mail. Additional emphasis includes database concepts, managing records, creating tables, performing queries, and making simple forms and reports.

    This course is designed to introduce computerized accounting software.  Focus is placed on maintaining accounting records for small and medium sized businesses by managing general, payable, receivable, and payroll transactions and adjustments.  Other topics include producing accounting reports and financial statements.


      This course is designed to introduce the fundamentals of computer applications and file management for an office environment. Focus is placed on software features and functions for email scheduling, calendar management, collaboration, and time and task management. Further emphasis is placed on presentation software and online tools.

      This course is designed to develop accurate touch-typing techniques and document formatting skills. Emphasis is placed on efficient and accurate keyboarding skills, features and functions of word processing software, common Canadian business documents, and producing appropriately formatted professional documents using word processing software.

      This course is designed to build on previously acquired skills of document formatting and keyboarding.  Focus is placed on developing the advanced formatting and word processing skills used to produce professional business documents. Learners continue to develop keyboarding speed and accuracy.


      • SAAL1866A

      This course is designed to introduce basic spreadsheet concepts. Focus is placed on creating, editing, formatting, saving, moving, copying, and calculating data using spreadsheet software. Course topics include summarizing data using formulas and functions as well as presenting results visually using various chart types.

      This course is designed to develop advanced spreadsheet skills. Focus is placed on the creation and management of tables and charts, the manipulation of multiple worksheets and workbooks, as well as advanced, logical, lookups, nested IFs, and conditional functions.


      • SAAL1870A

      This course is designed to introduce hospital patient information software.  Emphasis is placed on registering, admitting, scheduling, transferring, and discharging patients as well as entering physician orders. 


      • TERM1053A

      This course is designed to further develop skills needed to support a physician’s office. Emphasis is placed on examining processes and forms encountered when responding to patients, government agencies, physicians, and other healthcare professionals. Course topics include an overview of the Canadian healthcare system, patient registration, appointment scheduling, and Medicare and third-party billing for salaried and non-salaried physicians.


      • SAAL1866A
      • RMGD1105A
      • OMGB1025A

      This course is designed to utilize medical office software to manage patient information. Emphasis is placed on using software to register patients, manage charts, schedule appointments, and prepare billing in a simulated medical office environment.


      • SECR1091A

      This course is designed to develop the skills needed to support an ancillary office environment, including dentistry, optometry, and physical therapy offices. Emphasis is placed on managing multiple schedules, third-party billing, community referrals, patient registration, communication, and follow-up.


      • SAAL1866A
      • RMGD1105A
      • OMGB1025A

      A safe and healthy workplace is the responsibility of the employer and the employee. This course introduces students to the importance of working safely and addresses how employers and employees can control the hazards and risks associated with the workplace. Students will also learn about the roles and responsibilities of key stakeholders including WorkSafeNB, the employer and the employee in ensuring workplaces are safe.

      This course is designed to introduce medical terminology related to anatomy and physiology. Emphasis is placed on examining the body systems, key medical terms, abbreviations, symbols, and prefixes, suffixes, and word roots.

      This course is designed to introduce medical terminology related to diseases, disorders, treatments, procedures, and devices. Emphasis is placed on understanding key medical terms, abbreviations, prefixes, suffixes, and word roots.   


      • TERM1052A

      This course is designed to apply previously obtained medical terminology, keyboarding, and effective listening skills to transcribe documents in a medical environment. Emphasis is placed on operating transcribing tools and software, meticulous proofreading, using reliable medical references for accuracy, and adhering to legal and ethical standards. 


      • TERM1053A
      • COMM1276A
      • SAAL1866A

      NOC Codes

      13102 - Payroll administrators
      13110 - Administrative assistants
      13112 - Medical administrative assistants
      14100 - General office support workers
      14111 - Data entry clerks

      Disclaimer: This web copy provides guidance to prospective students, applicants, current students, faculty and staff. Although advice is readily available on request, the responsibility for program selection ultimately rests with the student. Programs, admission requirements and other related information is subject to change.

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