This course equips learners with the knowledge, strategies, and skills needed to effectively manage conflicts, defuse volatile situations, and promote peaceful resolutions. It also introduces learners to alternative dispute resolution, mediation, and interest-based negotiation techniques. Theoretical concepts, case studies, scenario-based training, and role-playing exercises aid in the development of practical skills and techniques applicable to justice-related environments. Skills acquired in this course can be applied to multiple types of conflict situations, such as disputes, complaints, and personal conflicts.