This course exposes learners to the types of correspondence and technical documentation produced in the Information Technology (IT) industry. Students focus on those most pertinent to their area of specialization and learn the purpose and key components of these documents. Given this early stage of the program, learners examine and deconstruct examples of IT technical documentation to discuss their quality and identify ways in which to improve their writing substance.
As part of this course, students learn the fundamental principles of writing “substance” to direct the focus of their writing to their target audience, the audience’s level of awareness, the information categorization, and information sequencing. They learn strategies to adapt their writing style and format to suit the intended audience, purpose, and process. Learners also utilize digital writing/grammar software applications to proofread, edit, and correct syntax.