Creating a customer service culture is more than serving someone at the customer service desk. It involves building a company culture where the company’s efforts focus on the customer, and team members agree upon and care about the customer service values of the company.
In this course, learners discover how impressions and actions are vital to gaining and retaining customers. It provides insight into customers’ opinions and the influence of corporate values on customer service. Learners explore various topics related to customer service, including written, oral and telephone techniques, listening skills, and customer scheduling and prioritization.