Administrative Professional

CampusStart DateTuition/Fees
MonctonSeptember 2021 (Blended Delivery) Domestic | International
Fredericton September 2021 (Blended Delivery) Domestic | International
Saint JohnSeptember 2021 (Blended Delivery) Domestic | International
Saint JohnJanuary 2022 (Blended Delivery) Domestic | International

Program Overview

In an ever-evolving, fast-paced world where technology enables change in the blink of an eye, administrative professionals play a key role in ensuring that businesses run like clockwork. These adept individuals—well-oiled masters of efficiency—create a professional and highly organized work environment by utilizing the unique and invaluable skills they possess.

In this program, not only will you develop your knowledge of word processing, data entry, spreadsheet, and accounting software applications, but through our comprehensive training and workplace experience, you will learn to hone your problem solving, managerial, and interpersonal skills.

Skilled administrative professionals are highly sought in a wide array of business settings to meet organizational goals and keep businesses’ operations on track, so enroll today to learn, train, and count yourself as part of this versatile and accomplished group of business professionals.


The requirements for this certificate program may be achieved within one academic year of full-time study.

Admission Requirements

    Profile A

  • High School Diploma or Adult High School Diploma or GED Diploma of High School Equivalency or Essential Skills Achievement Pathway: Post-Secondary Entry High School Diploma

    NB Francophone High School Math Equivalencies
    International Student Admission Equivalencies

    Career Possibilities

    Our Administrative Professional certificate program will open doors to careers in a diverse array of businesses and industries. You will graduate fully equipped to delve into the workforce in a computerized office environment setting, where your knowledge of various office systems and skills in a variety of software packages are in high demand. This program lays the foundation and develops the core competencies that will allow you to start your career as a successful administrative professional and to expand your skills and grow.

    Find career possibilities related to this program in Career Coach.

    Specific Considerations

    Credits from the Administrative Professional certificate program can be applied directly to other Administrative Professional program options. Some course credits can also be applied directly to the Business Administration diploma programs.

    The Administrative Professional program is a "Learning Integrated Virtually Everywhere" (L.I.V.E) program that requires the use of a notebook computer as part of the learning experience. Your notebook computer should meet minimum technical specifications to ensure the software required for your program operates effectively. See here for more information: L.I.V.E. (Learning Integrated Virtually Everywhere).

    Please note that some textbook instruction for program courses is written for PC systems and students with MAC devices may not be able to follow this instruction step-by-step.

    Program Courses

    Courses are subject to change.

    This course provides a general overview of the major areas of the Canadian Business System.

    This course is designed to provide students with the fundamental knowledge and skill to write clear, concise, and coherent sentences and paragraphs.

    This course provides learners with the knowledge and skills to manage meetings from an Administrative Professional perspective. Students learn the skills required to write efficient, effective, and professional meeting documentation. It focuses on the tools and techniques used to plan meetings as well as to write and distribute meeting agendas, minutes, and action items.


    • COMM1251B
    • SAAL1215G

    This course introduces a structured approach to writing business messages for emails, memos, letters, and other documents. Students will apply the stages of the writing process to business writing (prewriting, writing and revising). They will research, prepare, format, draft, proofread and edit a series of documents commonly used in business writing.


      This course provides students with a framework to determine what is involved in starting a business and allows the student to assess their own potential in starting a business.

      This course utilizes a practical approach in introducing the student to ethics and ethical issues in the workplace. Participants examine the subject by considering numerous examples of real-world case studies that illustrate dilemmas students are challenged to resolve.

      This course presents a basic accounting framework, concepts, and principles by journalizing, posting and preparing financial statements. It provides a balance between theory and practical application and stresses the need for attention to detail, confidentiality and ethics

      Students who have successfully completed all three continuing education courses - GACG1000, GACG 1001 and GACG 1002 - may apply for equivalency for GACG 1047.

      Students acquire an understanding of the basics of payroll practices and procedures including an overview of employment standards, earnings, benefits, statutory deductions, net pay, and Record of Employment documents.


      • GACG1076

      This course will provide the student with an understanding of the legal aspects of the employment relationship and the respective responsibilities of the employer and employee.

      This course is introduces the basic principles, aspects and features of life insurance. The course covers a broad range of types of insurance including the full policy cycle. Canadian taxation constraints along with the legal and ethical framework within insurance agent’s responsibilities are also introduced.

      This course provides an overview of key investment management terms and concepts, as well as a study of the goals of the investment manager. In addition, key aspects of the investment management environment will be discussed.

      Keyboarding is useful for those who regularly do text or data input and who wish to develop efficiency in use of the equipment. This skill is essential for those preparing for a career in which the use of software packages is a major component of their work.

      This course has been designed to allow the student to express communication basics such as asking for help, reciting letters and numbers, and talking about time and dates. The course will allow students to acquire the basic grammar rules and familiarity with the gender of nouns.

      This course is designed to teach students the fundamentals of the Canadian legal system, its evolution, structure, processes, and terminology. Students expand upon this knowledge through the analysis and discussion of current legal issues and events.

      This course will introduce students to Canadian taxation system and how to complete of basic personal income tax returns in accordance with provisions of the Income Tax Act.

      This course is an introduction to basic concepts in business law. It provides students with an overview of various acts and legislations that govern the marketplace such as contract law, tort liability, employment legislation, intellectual property, and real property.

      In this course students will learn to analyse a business situation and decide what tasks need to be done. They will determine how mathematics can help with these tasks, perform the particular computations necessary and communicate the results in an appropriate format. Emphasis is placed on estimating answers as a means of checking the accuracy and the reasonableness of the results.

      This course introduces the concept of web development and provides the student with the knowledge to develop a well-designed Web site through the use of HTML and CSS.

      This course is designed to allow the student to complement academic studies with related work experience. It is a four to six week practicum (depending on the program option, delivering campus, and/or host availability).  Students are expected to follow the work schedule of the practicum host.

      This course is designed to provide students with the skills and abilities to effectively perform office operations and foster a culture of quality customer service.

      Participants are challenged to apply human relations and interpersonal communications theory to workplace-based and real life situations. They use a problem solving perspective in suggesting and carrying out appropriate communication strategies and techniques.

      This course will introduce students to job search techniques.

      This course provides an introduction to the meaning of community service.  Students learn how community service can enhance a student’s educational experience, personal growth, employability, and civic responsibility. Students participate in one day of volunteering to enhance their understanding of civic responsibility and to help the New Brunswick Community College realize its vision of transforming lives and communities. 

      This course provides learners with the knowledge and skill to contribute to the implementation and maintenance of a social media strategy. Students explore a range of existing and emerging social media platforms as well as their influence on the development of an organization’s social media strategy. They examine the components of the social media strategy as well as the tools and techniques used to implement and maintain it. Students employ these tools and techniques to write, post, monitor, and manage social media content.


      • COMM1251B

      This course deals with procedures for the internal management of hard copy records as well as electronic information. The preparation of documents for distribution electronically and through the mail is covered.

      This course introduces students to a computerized accounting software program. It will provide students with experience in maintaining computerized accounting records using accounting software. Transactions using the general, payable, receivable and payroll modules will be covered.


        Students taking this course learn to apply basic techniques of design to produce such publications as booklets, newsletters, brochures and flyers.

        Students taking this course will use their previous knowledge of a software suite to integrate components from one software package to another. They will learn the process of embedding and linking from one software package to another.


        • SAAL1217
        • SAAL1219
        • SAAL1221

        This course introduces students to the basics of website design. It explores the characteristics of a good site and the various tools used to create and maintain a site.

        This course builds on the skills of Computerized Accounting. Students set up company data in various modules, process various transactions, adjustments, reconciliations and prepare month end and year end financial reports.


        • SAAL1020

        This course is designed to teach students the fundamental features and functions of word processing software and document formatting to enable them to produce quality business documentation.


        • KSSC1007E

        In this course advanced formats and word processing features will be used to enhance student-created documents. The students will continue to develop their keyboarding speed and accuracy.


        • SAAL1215G

        Students taking this course learn basic database concepts including creation of tables, queries, forms, and reports.

        This course is designed to provide students with the knowledge and skill to create customized forms, reports and macros.


        • SAAL1217

        This course introduces students to spreadsheet software. They create spreadsheets and develop various formulas and functions to highlight the software’s forecasting abilities. Students learn to prepare charts and graphs.

        This course builds on the basic spreadsheet skills and examines more advanced software functionality. Among the areas covered are the creation and management of tables and charts, the manipulation of multiple worksheets and workbooks, and various advanced functions.


          Students taking this course will prepare slide presentations using a variety of techniques. They will learn to manipulate text, graphics, drawings and charts to increase the effectiveness of their presentation.

          In this course, students apply operating system and application features/functions as well as file management practices to enhance proficiency in a computer-based environment.

          A safe and healthy workplace is the responsibility of the employer and the employee. This course introduces students to the importance of working safely and addresses how employers and employees can control the hazards and risks associated with the workplace. Students will also learn about the roles and responsibilities of key stakeholders including WorkSafeNB, the employer and the employee in ensuring workplaces are safe.

          This course inspires students to consider the concept of global citizenship in social, political, cultural and professional contexts. This course challenges students to actualize and understand their responsibilities as global citizens by identifying ways in which they can actively participate in their local and extended communities.

          Using the correct medical terminology is essential in the health care field. In this course students will learn the basic language used in medicine.

          This course gives students the opportunity to develop the skills necessary for transcription of various types of documents. They will apply the rules of spelling, grammar, and punctuation, and make use of reference manuals, as necessary, to produce accurate, properly formatted business and technical reports. Students will practise good proofreading and editing of transcribed documents.


          • SAAL1215G
          • KSSC1007E

          This course prepares students to deliver extemporaneous and impromptu presentations of various lengths and purposes.

          NOC Codes

          1241 - Administrative assistants
          1411 - General office support workers
          1422 - Data entry clerks
          1432 - Payroll administrators

          Disclaimer: This web copy provides guidance to prospective students, applicants, current students, faculty and staff. Although advice is readily available on request, the responsibility for program selection ultimately rests with the student. Programs, admission requirements and other related information is subject to change.

          Fall 2020 - What Can I Expect

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