Information Technology: Network Support

CampusStart Date
MonctonSeptember 2018
St. AndrewsSeptember 2018

Program Overview

Network Support professionals are the backbone of modern business. They offer desktop and server support and are skilled in repair and configuration. You’ll learn how to build, maintain, and upgrade a computer network infrastructure using the Cisco Networking Academy CCNA suite of courses. Our hands on approach to learning means that you’ll also create and control your own computer network in our fully equipped lab. As electronic communication continues to dominate industries, business leaders rely upon network administrators for success.

You may choose to exit the program at the certificate plan level, or continue on for another year to complete the Network Administration diploma level of certification.


Duration

The requirements for this certificate program may be achieved within one academic year of full-time study.


Admission Requirements

    Profile A

  • High School Diploma or Adult High School Diploma or GED Diploma of High School Equivalency

    (NB Francophone High School Math Equivalencies)


    Career Possibilities

    Be ready to work with any organization that has computer systems or a Local Area network. You could also work for telephone companies, cable companies, internet service providers or small- to medium-sized businesses supporting Information Technology infrastructures. Some of our grads work in IT departments of corporations as a Network Support Analyst, LAN Administrator, Network Administrator, Network Support Technician, System Administrator, Technical Support or Help Desk Specialist.

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    NOC Codes

    2281 - Computer network technicians
    2282 - User support technicians


    What you will learn

    • Computer Hardware
    • Operating Systems
    • Networking Basics
    • Microsoft Office™
    • Visual Basic™ Programming
    • Web Page Design
    • Written and Oral Communications
    • Advanced Operating Systems
    • Computer Repair
    • Cisco™ Technologies
      • Routers and Routing Basics
      • Routing and Switching
    • Microsoft Windows Server™ Administration
    • Employability Skills


    Program Courses

    This year's courses are still under development. Showing 2017's courses for reference.

    In this course, students acquire the foundational knowledge in computer hardware and operating systems. This will enable the student to describe the physical makeup of a computer, assemble a computer from parts, install an operating system, perform basic system troubleshooting and utilize security measures for system protection. This course is the first in a series of two that helps students prepare for the exams required for those seeking the CompTIA A+ certification.

    In this course, students acquire advanced knowledge in computer hardware and operating systems. Students will install, configure, optimize, and troubleshoot computer systems, including hardware and software components. This course also provides essentials knowledge in laptops, portable devices and computer peripherals including printers and scanners.


    This course is the second in a series of two that helps students prepare for the exams required for those seeking the CompTIA A+ certification.

    Prerequisites:

    • CEIO1048E

    This course teaches students how to create documents that are organized, unified, and coherent.

    This course introduces the concept of web development and provides the student with the knowledge to develop a well-designed Web site through the use of HTML and CSS.

    In this course, students are introduced to the architecture, structure, functions, components, and models of the Internet and other computer networks. These principles, in addition to the structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations, provide a foundation for further study in networks.

    This course is the first in a series of two that helps students prepare for the exam required for those seeking the Cisco Certified Entry Networking Technician (CCENT) certification. It is also the first in a series of four courses that helps students prepare for the exam(s) required for those seeking the Cisco Certified Network Associate (CCNA) Routing and Switching certification.

    In this course, students are introduced to the architecture, components, and operations of routers and switches in a small network. Students learn how to configure a router and a switch for basic functionality. By the end of the course, students will be able to configure and troubleshoot routers and switches and resolve common issues in both IPv4 and IPv6 networks.

    This course is the second in a series of two that helps students prepare for the exam required for those seeking the Cisco Certified Entry Networking Technician (CCENT) certification. It is also the second in a series of four courses that helps students prepare for the exam(s) required for those seeking the Cisco Certified Network Associate (CCNA) Routing and Switching certification.

    Prerequisites:

    • NCRC1157C

    This course focuses on key information and skills necessary for user support professionals including determining a client's specific needs, troubleshooting, problem solving, interpersonal relations, and effective communication with clients.

    This course provides students with an opportunity to apply the knowledge and skill acquired to date to develop basic network solutions to meet user requirements, technical parameters, and/or solve technical challenges.  Here, students are provided with case studies to analyze the data and interpret the technical parameters or challenges.  From this analysis, they formulate and implement a standard network solution. Scenarios provided are commensurate with students’ knowledge and abilities at this juncture of their studies. 

    Linux adoption continues to rise world-wide as individual users, government entities and industries ranging from automotive to space exploration embrace open source technologies. This course covers the fundamentals of operating in a LINUX based operating system while in the command line environment.

     

    This course enables students to develop the level of technological competence to implement and maintain a desktop operating system in a Microsoft Windows enterprise environment. Through a combination of classroom lectures, demonstrations and lab work, students learn to install, deploy, and upgrade a Windows Operating System (OS). Students learn to maintain systems with an emphasis on reliability issues and performance. Topics include: pre-installation and post-installation system settings, security features, system maintenance, network connectivity applications, and mobile computing.

    This course also helps students prepare for one of three exams required for those seeking the Microsoft Certified Solutions Associate (MCSA) certification for desktop operating systems.

    Prerequisites:

    • CEIO1048E

    ITIL (the IT Infrastructure Library) is the most widely accepted approach to information technology (IT) service management in the world. ITIL is a set of practices for IT service management that focuses on aligning IT services with the needs of business. ITIL provides a set of comprehensive, consistent, and proven practices drawn from public and private sectors internationally. The framework allows an organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
    This course introduces students to the fundamentals of the ITIL practices framework and services management processes. Students learn why the ITIL framework is so important today in the information technology industry, key benefits of an ITIL Service Management approach, and some of the practical issues and costs associated with its implementation.

    In this course, students acquire the knowledge and skills necessary to implement a core Windows Server infrastructure in an existing enterprise environment. Students learn to implement and configure Windows Server core services, such as Active Directory Domain Services, networking services, and server virtualization configuration.

    This course also helps students prepare for one of three exams required for those seeking the Microsoft Certified Solutions Associate (MCSA) certification for server operating systems.
     

    Prerequisites:

    • OSSE1060
    • NCRC1157C

    Participants are challenged to apply human relations and interpersonal communications theory to workplace-based and real life situations. They use a problem solving perspective in suggesting and carrying out appropriate communication strategies and techniques.

    This course will introduce students to job search techniques.

    Students use this course to integrate their learning in specific subject areas in a research project and prepare for industry certification exams by using self-directed learning as a tool to stay current in IT.

    Prerequisites:

    • CEIO1048E
    • CEIO1049

    This course provides an introduction to the meaning of community service.  Students learn how community service can enhance a student’s educational experience, personal growth, employability, and civic responsibility. Students participate in one day of volunteering to enhance their understanding of civic responsibility and to help the New Brunswick Community College realize its vision of transforming lives and communities. 

    This course introduces the student to the fundamentals of application design and programming. Students learn to use a development framework, interface and associated toolset for rapid application development. The course covers introductory elements of event driven programming including forms design, extensive use of controls, properties, methods, events, selection structures, loops, sub procedures, and functions.

    Students taking this course learn basic database concepts including creation of tables, queries, forms, and reports.

    This course introduces students to a Window-based operating system, to word processing, presentation software, spreadsheet and email. Students learn basic computer concepts and terminology, to use a computer, and develop competency in accessing, inputting, storing, retrieving, sending, and presenting information. Applications studied will include the most current software applications.

    A safe and healthy workplace is the responsibility of the employer and the employee. This course introduces students to the importance of working safely and addresses how employers and employees can control the hazards and risks associated with the workplace. Students will also learn about the roles and responsibilities of key stakeholders including WorkSafeNB, the employer and the employee in ensuring workplaces are safe.


    Specific Considerations

    High School students may also be given credit for Cisco Networking Academy Program courses they have taken in high school. High School students having taken IT120 will receive credit for Computer Application SAAL1388 delivered in first term of all NBCC IT offerings.

    This program is a "Learning Integrated Virtually Everywhere" (L.I.V.E) program that requires the use of a notebook computer as part of the learning experience. Your notebook computer should meet minimum technical specifications to ensure the software required for your program operates effectively. To find these technical specifications, see L.I.V.E. (Learning Integrated Virtually Everywhere).


    Disclaimer: This web copy provides guidance to prospective students, applicants, current students, faculty and staff. Although advice is readily available on request, the responsibility for program selection ultimately rests with the student. Programs, admission requirements and other related information is subject to change.

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